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FAQs

Shipping & Delivery

  • Do you offer Cash on Delivery?

Yes, we offer Cash On Delivery. There is no order value limit on Cash On Delivery orders.

  • How long will it take for my order to reach me?

We dispatch your order within 24 hours of placing the order. You will receive an order confirmation message as soon as you place the order. We will send you a mail with a tracking code for your shipment within 24 hours. You can track your order with this code on our logistics partners’ website. It typically takes 3-7 days for the order to reach you depending on your city.

  • Where are JAKS TOYS products shipped?

 At present, JAKS TOYS ships all over India. Shipping is free for our customers. In case you are located outside India, please feel free to contact us.

 Cancellation

  • What is your cancellation policy?

 In general, you can only cancel an order if it has not been shipped. Contact us as soon as possible to cancel an order.

 Payments

  • What payment methods do you accept?

We accept Cash On Delivery orders, as well as all valid credit cards, debit cards and net-banking payments.

Returns & Warranties

  • The package I received is visibly damaged from outside, what should I do?

 Do not accept the shipment, and contact us as soon as possible.

  • The package I received seems to be missing a few components, what should I do?

 We have a stringent quality check system before dispatching our orders, so the possibility of this happening is close to zero. However, if a claim for missing components is made, then it MUST be supported by a video showing the sealed package being opened and missing component being found, all in the same video without editing. Failure to provide such a video will mean that we cannot accept your claim, since the chance of false claims unfortunately is very high in such a scenario.

  • Is there any warranty for JAKS TOYS products?

 Yes, we provide a One-Month Warranty against all manufacturing defects. Breakage or manhandling or general wear and tear by use of toys is not covered under the warranty.

 Distributors & Dealers

  • How can I be a distributor or dealer of JAKS TOYS?

We do offer products on a wholesale basis. Write to us at info@jakstoys.in or contact us at +91-9073914150 to know more.

 Bulk Orders / Gifting

  • Do you offer wholesale?

 We do offer products on a wholesale basis. Write to us at info@jakstoys.in or contact us at +91-9073914150 to know more.

About JAKS TOYS

  • What is JAKS TOYS?

 JAKS has been a pioneer in providing world-class manufacturing solutions for indigenizing various products that had been imported to India for decades. JAKS championed the “Make-In-India” call of the Indian government by making toys that are aesthetically brilliant, functionally unparalleled and at the same time adhering to the safety and quality norms of the Bureau Of Indian Standards.                   

JAKS has two manufacturing facilities in West Bengal. State-of-the-art injection moulding machines ranging from 50T to 775T make this company one of the fastest growing moulders in East India. Specializing in high precision, aesthetic, assembly-oriented components, the moulding operations are augmented by comprehensive post moulding processes.

This amalgamation of different technologies coupled with post processing facilities like ultra-sonic welding, heat-sealing, foil printing, etc. provides a single source solution to diverse polymer processing requirements of the toy industry.

 JAKS had been proudly accredited with the following certificates:

TS16949:2009                      ISO 14001:2004                   OHSAS 18001:2007

  • What is the Mission of Jaks Toys?

 Jaks Toys is committed to producing a wide variety of toys that inspire creativity, learning and joy in children of all ages.

At Jaks Toys, we believe that playtime is an essential part of childhood development, which is why we are committed to creating toys that stimulate young minds and promote healthy play. Our range of products are designed to encourage imagination, problem-solving, and social skills.

What sets us apart from other toy manufacturers is our focus on quality and safety. We use only the best materials and manufacturing practices to ensure that our toys are durable, safe and free from harmful substances. 

We are proud to have earned a reputation for excellence in the industry and are dedicated to upholding the highest standards of quality in everything we do.

Our mission is to be the go-to source for parents and caregivers seeking safe, educational and entertaining toys for their children. With over 30 years of experience in the plastic industry, we have the expertise and passion to make playtime a truly magical experience.

  • What products does Jaks Toys sell?

Jaks Toys is proud to be one of the few toy manufacturers based in India.

We pride ourselves in supporting the Make in India initiative, and we hope that you will too. Jaks Toys products are high quality polymer toys, safe and non-toxic, and approved by the Bureau of Indian Standards.

We specialize in premium toys for all ages of children, along with accessories and thoughtfully curated packaging, to give each child a wholesome play experience.

  • For what ages are Jaks toys appropriate?

 All children aged 6 months to 14 years will find a toy of their choice with Jaks Toys.

  • Are JAKS TOYS products safe to play with?

Jaks Toys products are made for children, and their safety is our biggest priority. All our products are completely safe for use by children, they are non-toxic and made with highly quality polymer. ALL OUR PRODUCTS ARE APPROVED BY THE BUREAU OF INDIAN STANDARDS, removing all doubts for their safety and quality. The BIS certificate code is printed on our outer packaging for your verification.

  • Do you offer Coupon Codes and Discounts?

 Yes we do, make sure to follow us on social media for exclusive deals and discounts.

  • How are the products packaged?

 All our products go through a stringent quality check before being packaged. We have a thoughtfully curated packing for all our products. Some of our toy sets come with free accessories too. This makes JAKS TOYS products with packing an ideal gift option.

 Customer Service Contact:

info@jakstoys.in

Whatsapp: +91 90739 14150